General terms and conditions

& legal notices

Version n°1 - 02/06/2015

This translation is only available in order to facilitate understanding of the document, but has no legal value. Refer to the French version for legal value.


ANATUA invite the customers and users of the website to check on a regular basis the general terms and conditions. ANATUA will reserve the right to change them at any moment and without notice.

Article 1: Purpose

The present general terms and conditions are under the french law and have for purpose to define the modalities and conditions that govern the sale of services and/or products realized on the website “the website” and between all other natural person visiting or buying a product and/or service on the website “the buyer or customer” and the the society ANATUA “the society or the seller”.

The website is open to all users of the internet network.

Article 2: Society ANATUA

The website is an e-commerce website edited by ANATUA, represented by Marion Marchal registered to the RCS of Montreuil under the reference 504 577 958 00011. It is possible to contact with Anatua to the following e-mail and to call at +33 (0)6 16 56 89 29.

The website is hosted by OVH S.A.S with a capital of 10 059 500 €, registered to RCS Lille Métropole under the reference 424 761 419 00045, which has his head office located to 2 rue Kellermann - 59100 Roubaix - France. Phone number: +33 972 10 10 07

Article 3: Presentation of services and products

All products are described and presented as accurately as possible, with photography, texts, graphics, information and characteristics; they are all provided for informational purposes only and are not binding. However, ANATUA cannot be held responsible for any errors or omissions which may occur in this presentation.

Article 4: Order

Any online order implies the Customer's acceptance without reservation of all the GTC. An email of the order confirmation including a summary of the order placed will be send to the customer after the online payment of his order. The customer will be informed by email of the products sending.

Article 5: Obligation of the customer

The customer declares to:

  •   be at least 18 years and have legal capacity

The customer agrees to notify to ANATUA all the information elements and necessary to achieve the purposeof these present GTC as requested on the website.

The customer will be responsible for all the consequences of all false or inaccurate information transmitted or that the recovery would be unlawful.

Article 6: Price and payment

The sale price of services and products sold on the website are in Euros, Tax non applicable, art. 293 B of the CGI. They do not include the shipping which is charged extra and indicated before the final validation of the order.

ANATUA reserves the right to modify prices at any time and without notice. If necessary, the modifications will only apply to future orders, orders already paid will not be affected by tariff modifications.

Purchasing Payment is via Paypal service which ensures the recording of the payment and security. ANATUA accepts payments by credit card, Visa, Mastercard and Paypal account.

For every purchase spent outside the European Union, payment of law, taxes or customs are the responsibility of the Buyer.

ANATUA The society cannot be held responsible for any fraudulent use of the payment means used.

Article 7: Delivery

The order delivery is by post, via a follow-up letter and delivery time are indicated in working days (Saturdays, Sundays and bank holidays are not taken into account for calculation of delivery time)and will be valid after reception by the customer of an e-mail confirming the shipment of his order. A tracking number will be assigned to hear the progress of delivery.

Destination: Metropolitan France

Follow-up letter

Delivery time: 48h

Delivery cost: 1,60 Euros

Destination: Europe & Worldwide

Follow-up letter

- Follow-up to the distribution for 20 countries: Belgium, Canada, Denmark, Spain, United States, Finland, Great Britain, Ireland, Iceland, Italy, Luxembourg, Malaysia, New Zealand, Netherlands, Portugal, Poland Singapore, Sweden and Switzerland.

- Follow-up to the French border for other destinations

Delivery time: 3 to 4 days for Europe and 8 to12 days 

Delivery cost: 3 Euros

ANATUA would not be held responsible for a delay in delivery, the loss of the letter and the consequences that would entail.

Article 8: Availability

The customer will be informed by e-mail in case of unavailability of one or more services or products after placing the order.

The permanent or temporary unavailability can in no way engage the responsibility of ANATUA, nor that it cannot open any right to compensation or damages for the Customer.

Article 9: Zone

The range of services and/or products offered by ANATUA on the website is worldwide.

If your country is not available in the countries list, please contact-us by email at We will be happy to help you.

Article 10: Right of withdrawal

In accordance with the law, the customer has a right of withdrawal of seven (7) days from the day of products delivery to return to ANATUA his order.

Products delivered will then be returned at the expense of the Customer by registered letter with acknowledgment of reception (with the order number), under its responsibility and in perfect condition for resale to the following address: ANATUA – 124 avenue des myosotis – 93370 MONTFERMEIL.

The customer must first inform the customer support by email at:

Subject to compliance with the provisions mentioned above, ANATUA will refund the ordered products, within thirty (30) days from receipt of the products.

Refunds will be made only if the products are intact, unopened and in their original packaging.

Article 11: Property

The products remain the property of ANATUA until full payment by the customer.

Article 12: Intellectual property

This Site or any portion of this Site shall in no case be reproduced, copied, sold or exploited for commercial purposes without the express written permission of ANATUA.

In general, all copyrights, trademarks and other distinctive signs and proprietary rights or intellectual property appearing on the Site, remain the full property of ANATUA or its Partners if applicable.

The Customer is required to respect intellectual property rights and will use any marks appearing on the Site and the Products if any, or deposit marks that would prejudice the rights owner, unless otherwise provided by contract.

It is the same for any other intellectual property.

Article 13: Personal data protection

ANATUA attaches great importance to the protection of personal data and is committed to protect and treat with utmost confidentiality the customer personal data.

When registering on the site, it is asked to the customer to provide certain personal data that will allow ANATUA to treat his order and generally optimize the service offered. 

According to the law of the 6 January 1978 as amended by the Act of 6 August 2004, the Customer has the right to access and correct personal data concerning them. All requests must be made ​​by email to or by mail addressed to ANATUA, 124 Avenue myosotis - 93370 MONTFERMEIL.

Refuse to provide personal data may make it impossible for ANATUA to process the order of the Customer, he acknowledges accepting these terms and conditions.

Article 14: Users contributions

ANATUA shall under no circumstances be held liable for comments left on the blog or site areas dedicated to comments. The contributors remain solely responsible for their comments as well as images, links and other contents that they could add it online. 

The contributor agrees that none of his contributions on the Blog and spaces for comments do not violate any laws, regulations and /or legal norm.

In particular, his contributions are not a threat to public order and morality, harm to people, undermining respect for privacy and image rights nor a violation of intellectual property rights third.

When a contributor lays a contribution, it ensures that it has the necessary rights and permissions, including persons appearing in images and videos. If the contributor is a minor, it is up to him to obtain prior permission from his parents exercising parental authority or legal guardian.

In case of non compliance with these rules, contributions may be deleted or moderate, without notice.

Article 15: Case of major force

En cas de survenance d’un événement de force majeure, la partie concernée devra en informer l’autre dans un délai de quinze (15) jours à compter de la survenance de cet événement, par lettre recommandée avec accusé de réception. 

Upon the occurrence of a major force event, the party concerned shall notify the other within fifteen (15) days from the occurrence of the event by registered letter with acknowledgment of receipt.

Explicitly, are considered as major force or unforeseeable circumstances beyond those usually retained by the jurisprudence of French courts and tribunals, total or partial strikes, lockouts , riots, boycotts or other actions in industrial or commercial litigation, civil disturbance, insurrection, war, bad weather, epidemics, blockage of transport or supply for any reason whatsoever, earthquake, fire, storm, flood, water damage, governmental or legal restrictions, legal or regulatory changes in forms of marketing, computer failure, telecommunications blocking, including wired and wireless telecommunications networks, and other independent case of the will of the parties preventing normal execution of the contractual relationship.

All obligations of the parties shall be suspended for the duration of the major force major, without compensation.

If the major force event continues for more than three (3) months, the contract concerned shall be terminated automatically without compensation for either party.

Article 16: Legal disputes

These GTC and the relationship between ANATUA and Customer are subject to French law.

In case of dispute, ANATUA and the user will endeavor to arrive at an amicable solution. Failing this, the dispute shall be brought before the competent courts.

Article 17 : Diverse

If one or more provisions of the GTC are held to be invalid or declared as such under any law, regulation or following a definitive decision of a competent court, other provisions shall remain in full force and effect.

The fact that one or other of the parties has not required, temporarily or permanently, the application of a provision of the GTC shall not be deemed as a waiver of the rights held by that party.

All correspondence, writings, emails etc. cannot call into question the terms of the GTC.

Feel free to print these GTC.